Installation Panel Network
Can customers find installation services through XPARTS?
Yes. Customers can search for nearby XPARTS Installation Panels based on their location, vehicle type and required service.
Can a shop register as both a Seller and an Installation Panel?
Yes. Shops that sell products and provide installation or repair services must register two separate accounts using different email addresses - one as a Seller and another as an Installation Panel.
What is the Installation Panel registration fee?
The Installation Panel membership fee is RM88 per year. Panel members can promote their services and receive direct enquiries from customers through XPARTS.
Does XPARTS deduct commission from installation services?
No. XPARTS charges 0% commission on installation or repair services. Customers communicate and make service payments directly to the Installation Panel. Terms and conditions apply.
Yes. Customers can search for nearby XPARTS Installation Panels based on their location, vehicle type and required service.
Can a shop register as both a Seller and an Installation Panel?
Yes. Shops that sell products and provide installation or repair services must register two separate accounts using different email addresses - one as a Seller and another as an Installation Panel.
What is the Installation Panel registration fee?
The Installation Panel membership fee is RM88 per year. Panel members can promote their services and receive direct enquiries from customers through XPARTS.
Does XPARTS deduct commission from installation services?
No. XPARTS charges 0% commission on installation or repair services. Customers communicate and make service payments directly to the Installation Panel. Terms and conditions apply.
Payments & Commissions
How does XPARTS handle payments?
Customers make payment securely through the XPARTS platform. Once the order is successfully completed, the seller earnings will be processed and transferred to their registered bank account.
When will I receive my payment?
Seller payments are processed within 7 working days, subject to successful order completion and the applicable return or refund policy.
What are the commission rates?
Eligible sellers who join during the promotional period enjoy 0% seller commission for 3 years. A 6% platform service fee is added to the customer order. Terms and conditions apply.
Are delivery charges deducted from the seller payment?
Delivery charges are separate from product commission. If Free Shipping is enabled, the seller bears the shipping cost. If it is disabled, the customer pays the shipping fee during checkout.
Customers make payment securely through the XPARTS platform. Once the order is successfully completed, the seller earnings will be processed and transferred to their registered bank account.
When will I receive my payment?
Seller payments are processed within 7 working days, subject to successful order completion and the applicable return or refund policy.
What are the commission rates?
Eligible sellers who join during the promotional period enjoy 0% seller commission for 3 years. A 6% platform service fee is added to the customer order. Terms and conditions apply.
Are delivery charges deducted from the seller payment?
Delivery charges are separate from product commission. If Free Shipping is enabled, the seller bears the shipping cost. If it is disabled, the customer pays the shipping fee during checkout.
Order Fulfilment & Delivery
How does the order fulfilment process work?
Once a customer places an order, the seller will receive a notification through the XPARTS Seller Dashboard. The seller must prepare and pack the item, print the shipping label, and arrange the parcel for courier collection or drop-off.
How do I track my shipment?
Sellers and customers can track the shipment using the tracking details provided in their XPARTS account once the parcel has been handed over to the courier.
Who handles the shipping?
Shipping is handled through XPARTS integrated courier partners. Sellers are responsible for packing the products properly and preparing them for courier collection or drop-off.
Who pays the shipping fee?
If the seller enables Free Shipping, the shipping cost will be paid by the seller. If Free Shipping is turned off, the shipping cost will be paid by the customer during checkout.
Once a customer places an order, the seller will receive a notification through the XPARTS Seller Dashboard. The seller must prepare and pack the item, print the shipping label, and arrange the parcel for courier collection or drop-off.
How do I track my shipment?
Sellers and customers can track the shipment using the tracking details provided in their XPARTS account once the parcel has been handed over to the courier.
Who handles the shipping?
Shipping is handled through XPARTS integrated courier partners. Sellers are responsible for packing the products properly and preparing them for courier collection or drop-off.
Who pays the shipping fee?
If the seller enables Free Shipping, the shipping cost will be paid by the seller. If Free Shipping is turned off, the shipping cost will be paid by the customer during checkout.
Listing & Selling Products
What types of products can I sell on XPARTS?
Sellers can list spare parts, accessories and related products for cars, vans, trucks and commercial vehicles, motorcycles and bicycles. Hardware products, tools and workshop-related items may also be listed.
Can I manage my product prices and inventory?
Yes. Sellers can manage product prices, stock quantities, variants, promotions and listing information through the XPARTS Seller Dashboard.
Is there a limit on the number of products I can upload?
No. Registered XPARTS sellers can upload unlimited eligible products, subject to the Seller Guidelines and listing approval requirements.
Are there any restrictions on product listings?
Yes. Counterfeit, illegal, stolen, hazardous or prohibited products are not allowed. Sellers must not include their shop address, telephone number, WhatsApp number or other direct contact details in product listings. XPARTS may edit or reject listings that do not comply, without prior notification. All sales and payments must be completed through the XPARTS platform.
Sellers can list spare parts, accessories and related products for cars, vans, trucks and commercial vehicles, motorcycles and bicycles. Hardware products, tools and workshop-related items may also be listed.
Can I manage my product prices and inventory?
Yes. Sellers can manage product prices, stock quantities, variants, promotions and listing information through the XPARTS Seller Dashboard.
Is there a limit on the number of products I can upload?
No. Registered XPARTS sellers can upload unlimited eligible products, subject to the Seller Guidelines and listing approval requirements.
Are there any restrictions on product listings?
Yes. Counterfeit, illegal, stolen, hazardous or prohibited products are not allowed. Sellers must not include their shop address, telephone number, WhatsApp number or other direct contact details in product listings. XPARTS may edit or reject listings that do not comply, without prior notification. All sales and payments must be completed through the XPARTS platform.