Returns & Refunds FAQs

Welcome to our Frequently Asked Questions (FAQs) section. We understand that you may have questions about our services, policies, and products. To provide you with quick and comprehensive answers, we've compiled a list of commonly asked questions. Feel free to browse through the sections below to find the information you're looking for."

Return Eligibility
Yes, returns are accepted for eligible items within the specified return period. Items must be unused, in original packaging, and with proof of purchase.
Returns are not accepted for:
  • Used or damaged items (unless due to shipping or manufacturing defects)
  • Items without original packaging or missing parts
  • Custom-made or special-order items
  • Electrical components (unless defective)
Most items can be returned within [7-30] days from the delivery date. Please check the product listing for specific return policies.
Refund Process
To request a refund, follow these steps:
  • Go to My Orders in the Xparts app or website.
  • Select the order and click Request a Return.
  • Provide reason for return and attach photos (if applicable).
  • Submit the request and wait for approval.
Once the return is approved and processed, refunds are typically issued within [7-14] business days via the original payment method.
Refunds are issued based on the condition of the returned item. In some cases, restocking fees or return shipping costs may apply.
Return Shipping & Pickup
Return shipping costs may apply, unless the item is damaged, defective, or incorrectly sent.
Once your return is approved, you will receive the return address and shipping instructions.
Yes! For eligible returns, Xparts may arrange return pickup from your location within the 100km service radius.
Exchanges & Replacements
Yes, exchanges are available for certain products. If the item is out of stock, a refund will be issued instead.
If your order arrives damaged, defective, or incorrect, please contact Xparts support immediately with photos of the issue.
Support & Assistance
You can reach Xparts Customer Support via:
  • Phone: 03-5621 0331
  • WhatsApp: 016-4235023
  • Email: info@xparts.asia
  • Live Chat: Available on the Xparts website & app

Need Help with a Return?
We’re here to assist! Start your return request today through the Xparts app or website.

🚀 Xparts – Fast Parts. Easy Returns. Hassle-Free Refunds.