Vendor Refund Policy FAQs

Welcome to our Frequently Asked Questions (FAQs) section. We understand that you may have questions about our services, policies, and products. To provide you with quick and comprehensive answers, we've compiled a list of commonly asked questions. Feel free to browse through the sections below to find the information you're looking for."

Refund Eligibility for Vendors
Vendors may be required to process a refund if:
  • The item is damaged, defective, or incorrect upon delivery.
  • The customer received the wrong product due to a fulfillment error.
  • The item is out of stock after payment has been made.
  • The item is returned in unused and original condition within the allowed return period.
Vendors must adhere to Xparts’ return and refund policy, which allows returns within a specified period for eligible products.
If a vendor suspects fraudulent returns, they can report the case to Xparts Vendor Support for review.

Through these FAQ entries, Astra Hub communicates its commitment to enforcing strict refund policies and ensuring accountability among vendors, thereby fostering trust and confidence among buyers in the marketplace ecosystem.

Refund Process for Vendors
The refund process includes:
  • Reviewing the return request in the Xparts Vendor Dashboard.
  • Approving or rejecting the request based on the return conditions.
  • If approved, the refund amount is deducted from the vendor’s payout or adjusted accordingly.
Vendors should approve or reject refund requests within [7] business days after receiving the returned item.
Refund processing fees may apply depending on the reason for return. If the return is due to a vendor error (e.g., wrong item sent), the vendor bears the full refund cost.

Through these FAQ entries, Astra Hub communicates its commitment to enforcing strict refund policies and ensuring accountability among vendors, thereby fostering trust and confidence among buyers in the marketplace ecosystem.

Handling Returns & Logistics
The return shipping cost depends on the reason for return:
  • If the vendor is at fault (wrong, damaged, or defective item), the vendor covers the return shipping.
  • If the customer changes their mind, the buyer covers the return shipping.
Vendors must provide a return address where customers can send back eligible items.

These FAQ entries aim to provide clarity on how return shipping costs are handled based on the reason for return and where vendors should direct returns, promoting transparency in the return process for both vendors and customers.

Dispute Resolution & Support
Vendors can dispute a refund through the Xparts Vendor Support Team with supporting evidence (e.g., product photos, delivery confirmation).
Vendors can monitor refund status and deductions in the Xparts Vendor Dashboard under the Refunds & Transactions section.
Payment & Refund Adjustments
Approved refunds will be automatically deducted from the vendor’s next payout cycle.
Yes, vendors can offer exchanges or replacements if agreed upon by the customer.