Shopping and Delivery FAQs

Welcome to our Frequently Asked Questions (FAQs) section. We understand that you may have questions about our services, policies, and products. To provide you with quick and comprehensive answers, we've compiled a list of commonly asked questions. Feel free to browse through the sections below to find the information you're looking for."

Shopping and Delivery FAQs - Seamless Ordering and Quick Deliveries:
Simply browse our website or mobile app, add your desired items to the cart, proceed to checkout, and confirm your order. It's that easy!
While you can browse without an account, we recommend signing up for a faster checkout, order tracking, and exclusive deals.
Yes, you can modify or cancel your order before shipped out at the seller's place. Log in to your account, go to the 'Order History' section, and follow the provided instructions for order modifications or cancellations, giving you the flexibility, you need.
Delivery & Shipping FAQs:
We offer same-day delivery within a 100km radius for orders placed before our cut-off time. Orders beyond this radius may have standard shipping times.We offer same-day delivery within a 100km radius for orders placed before our cut-off time. Orders beyond this radius may have standard shipping times.
Once your order is shipped, you'll receive a tracking link via email or in the app to monitor the real-time status of your delivery.
We currently provide same-day delivery within 100km with starting within KL & Klang Valley and standard delivery beyond this range.
Delivery fees vary based on location, package size, and delivery speed. Shipping costs will be displayed at checkout before you confirm your order.
Installation & Service Panels FAQs
While Xparts does not offer installation directly, we connect you with trusted nearby installation panels that specialize in your purchased products.
After purchasing, our platform will suggest nearby installation panels based on your location and product type. You can contact them directly for service arrangements.
No, Xparts does not charge any fees for connecting you to installation panels. You can negotiate pricing and service terms directly with the provider.
Payments & Security FAQs
We accept credit/debit cards, online banking, e-wallets, and other secure payment options.
Yes! We use industry-standard encryption to protect all transactions and ensure a secure shopping experience.
Returns and Support FAQs
If you receive the wrong or damaged item, please contact our support team within [7- 30] days for a replacement or refund. Terms and conditions apply and might be vary.
You can reach us via email, phone, or live chat on our website or mobile app.