Delivery Partners & Drivers FAQs

Welcome to our Frequently Asked Questions (FAQs) section. We understand that you may have questions about our services, policies, and products. To provide you with quick and comprehensive answers, we've compiled a list of commonly asked questions. Feel free to browse through the sections below to find the information you're looking for."

Delivery Partners & Drivers - Local Delivery Service within 100km – FAQs :
Registration & Requirements
Simply visit the Xparts Driver Registration page, fill in the required details, upload the necessary documents, and submit your application.
You must:
  • Be at least 18 years old
  • Have a valid driving license (for your vehicle type)
  • Own a motorbike, car, van, truck, or commercial vehicle
  • Provide vehicle insurance & road tax (if applicable)
  • Have a smartphone with internet access for order tracking
    • No, joining as a delivery partner is free with Xparts.

    Through these FAQ entries, Astra Hub communicates its commitment to enforcing strict refund policies and ensuring accountability among vendors, thereby fostering trust and confidence among buyers in the marketplace ecosystem.

    Delivery & Service Area
    Xparts provides same-day delivery within a 100km radius from the pickup location.
    Yes! Drivers can select preferred delivery zones based on their availability and vehicle capacity.
    Orders are auto-assigned based on your location and availability. You will receive a notification through the Xparts Driver App.
    Xparts drivers deliver a variety of automotive parts, machinery components, hardware, and tools. Larger vehicles may be required for bulky or heavy items.

    These FAQ entries provide clarity on how deliveries are assigned and what types of items are delivered, ensuring smooth service for Xparts drivers and customers alike.

    Earnings & Payment
    Earnings depend on the number of deliveries completed. Xparts offers:
    • Vehicles Base Delivery Fees per order
    • Incentives & Bonuses for high-performing drivers
    • Extra Fees for urgent or long-distance deliveries
    Payments are processed daily or weekly and transferred to your registered bank account.
    Yes, late or failed deliveries without valid reasons may result in penalties or account suspension.

    Through these FAQ entries, Astra Hub communicates its commitment to ensuring transparency regarding earnings, payments, and penalties, fostering trust and confidence among delivery partners.

    Support & Assistance
    You can contact Xparts Driver Support via the app for real-time assistance.
    If you receive a damaged or defective item, please contact our customer support team immediately after receiving the product. We will coordinate with the seller to arrange for a return or replacement at no additional cost to you.
    Yes, but frequent rejections may affect your performance rating and priority for future orders.
    Delivering orders on time, handling packages carefully, and maintaining good customer communication will help improve your rating.

    These FAQ entries provide clarity on the support and assistance available to delivery partners, ensuring that any issues during the delivery process are addressed in a timely and efficient manner.

    Additional Opportunities
    Yes, you can register different vehicle types (motorbike, van, truck) to handle different delivery sizes.
    No, drivers are responsible for ensuring their vehicle and cargo are properly insured.
    Absolutely. We value the input from our local delivery partners. Feedback channels are open, and periodic surveys may be conducted to gather insights for ongoing enhancements to our delivery service within the 100km radius.

    Through these FAQ entries, Astra Hub communicates its commitment to enforcing strict refund policies and ensuring accountability among vendors, thereby fostering trust and confidence among buyers in the marketplace ecosystem.