Vendor & Installation Panel FAQs

Welcome to our Frequently Asked Questions (FAQs) section. We understand that you may have questions about our services, policies, and products. To provide you with quick and comprehensive answers, we've compiled a list of commonly asked questions. Feel free to browse through the sections below to find the information you're looking for."

Vendor & Installation Panel Registration Policy– FAQs
Vendor Registration
Simply visit our website or mobile app, go to the Vendor Registration page, fill in the required details, and submit your application for approval.
No, vendor registration is completely free. You can list your products without any upfront costs.
You may need to provide: Business Registration Certificate (SSM/Company License) Person In Charge & contact details Valid Identification (NRIC/Passport) Bank Account Details for Payments
Approvals typically take 24-48 hours, depending on document verification and compliance checks.
Listing & Selling Products
Vendors can list automotive parts, van, truck & commercial vehicle components, heavy machinery parts, motorbike & bicycle accessories, boats & motorhome parts, and hardware tools.
Yes, prohibited items include counterfeit, illegal, or hazardous products that violate platform policies. Please check our Seller Guidelines for details.
Yes! Vendors have full control over pricing, stock levels, and promotions through their Xparts vendor dashboard.

These FAQ entries provide clarity on how refunds are processed on Astra Hub's platform based on the timing of the refund request and payment clearance, ensuring transparency and accountability for vendors and buyers alike.

Order Fulfilment & Delivery
When a customer places an order, you’ll receive a notification to prepare the shipment. Our same-day delivery service (within 100km) ensures fast and efficient delivery to buyers.
Vendors can choose between: Self-Shipping (manage their own logistics) Xparts Delivery Network (our integrated shipping service for same-day delivery)
Vendors can track their orders via the Xparts Vendor Dashboard or through the provided delivery tracking system.

Through these FAQ entries, Astra Hub communicates its commitment to enforcing strict refund policies and ensuring accountability among vendors, thereby fostering trust and confidence among buyers in the marketplace ecosystem.

Payments & Commissions
Once a sale is completed, Xparts processes the payment and transfers earnings to the vendor after deducting applicable commission fees.
Xparts charges a 9% commission on product sales and an 18% delivery commission (if using our delivery service).
Payments are disbursed weekly to the registered bank account, subject to order completion and return policies.

These FAQ entries provide clarity on how refunds are processed on Astra Hub's platform based on the timing of the refund request and payment clearance, ensuring transparency and accountability for vendors and buyers alike.

Vendor Support & Policies
Xparts provides 24/7 vendor support via email, phone, and live chat to assist with any issues.
Yes! Vendors can access advertising and promotional tools to boost their product visibility.
Vendors must comply with Xparts’ return and refund policies, ensuring a smooth resolution for customers.

Through these FAQ entries, Astra Hub communicates its commitment to enforcing strict refund policies and ensuring accountability among vendors, thereby fostering trust and confidence among buyers in the marketplace ecosystem.

Installation Panel Connection
Yes! Xparts allows vendors to link their products with trusted installation service providers, helping customers find installation solutions easily after purchase.
Yes, vendors who wish to be listed with installation panels on Xparts are required to pay a joining fee, which grants a 6-month listing period on the platform.
  • Promotional Rate: MYR 100 (Limited-Time Offer)
  • Standard Rate: MYR 399 (After Promotion)
    • After 6 months, vendors can renew their listing to continue being featured in the Xparts installation panel network, ensuring better visibility and easier connections with buyers seeking installation services.

    These FAQ entries provide clarity on how refunds are processed on Astra Hub's platform based on the timing of the refund request and payment clearance, ensuring transparency and accountability for vendors and buyers alike.