Xparts is committed to customer satisfaction. If you're not completely satisfied with your purchase, our Return & Refund Policy makes the process simple, fair, and in line with Malaysia’s Consumer Protection (Electronic Trade Transactions) Regulations 2012.

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You may request a return if:

• The item is defective, damaged, or not as described

• You received the wrong product

• You changed your mind (at the vendor’s discretion, subject to approval)

To be eligible:

• Item must be unused and in original packaging

• Return request must be made within 7 days of delivery

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The following items are not eligible for return unless faulty:

• Electrical or electronic components

• Custom or special-order items

• Items marked “Non-returnable” or “Final Sale”

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1. Log into your Xparts account and go to My Orders

2. Click Request Return on the relevant order

3. Provide reason and attach photos (if applicable)

4. Await approval from the vendor (within 3 to 7 working days)

5. Ship the item back to the vendor or arrange pickup (as advised)

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• Refunds will be issued once the returned item is received and approved

• Refunds are processed to the original payment method

• Processing time: 7- 14 working days after return approval

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• If the return is due to vendor error or product defect: Return shipping is covered by the vendor

• If it's a change of mind: Return shipping is the buyer’s responsibility

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If your return request is denied or delayed, contact Xparts Customer Support at support@xparts.asia